How to check your device for eligibility
General test page: Apple Service Programs – Apple Support.
Some limited Apple programs include a serial number checker to see if your device is under warranty, while others will require you to visit an Apple Store or contact AppleCare.
After finding your device/problem from the list below, visit the corresponding link to see if Apple offers a tool to check the serial number or if you need to contact Apple to ask for support or not.
Even if you don’t qualify and the device is out of warranty, try checking to see if you’re covered by the extended warranty for bank/credit card purchases.
Apple labels potentially hazardous device problems (fire/electric shock hazard, etc.) as “recalls”, while other problems with non-harmful devices are labeled with programs Free repair or replacement.
Apple’s current free repair support and recall programs
- Apple Watch Series 6 – Black Screen Issue
- iPhone 12 & 12 Pro – No Sound Issues
- iPhone 11 – Touch Issues
- AirPods Pro – Sound Issues
- iPad Air 3rd gen – Blank Screen Issue
- Smart Battery Case – Charging Issues
- iPhone 6s & 6s Plus – No Power Issues
- 15-inch MacBook Pro – Battery Overheating/Fire Risk
- MacBook lineup – Keyboard Issues
- 13-inch MacBook Pro – Display Backlight Issues
- Apple Three-Prong AC Wall Plug Adapter – Electrical Shock Risk
- iPhone X – Touch Issues
- iPhone 7 – No Service Issues
- iPhone 6 Plus – Multi-touch and Display Flickering Issues
- Apple European AC Wall Plug – Electrical Shock Risk
- Beats Pill XL – Overheating and Fire Risk
- Apple 5W European USB Power Adapter – Overheating Risk
- Apple Ultracompact USB Power Adapter – Electrical Shock Risk
